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Returns & Cancellations

 

Every care will be taken to provide a high quality product and I trust that you will be delighted with your purchase. If however you would like to cancel your order or you are not fully satisfied, please get in touch. If any goods are considered faulty, the correction or replacement of goods will be made a high priority.

Cancellations – Standard Items

 

Orders for standard (non-personalised) items may be cancelled at any time prior to despatch and a refund will be made in the form of the original payment.  The cancellation of an order must be made by telephone or email.

 

Cancellations – Personalised Items

 

Orders for personalised items may be cancelled at any time prior to despatch.  A refund will be made in the form of the original payment.  In the event that the production of the goods has not commenced a full refund will be made.  In the event that the production of the goods has commenced, a 50% refund will be made.

 

Cancellations - Bespoke Services

 

In the event that cancellation of a bespoke service order is requested prior to the works have commenced, the deposit will be returned less a 20% handling fee.  On commencement of the bespoke service work the deposit becomes non-refundable.

 

Returns - Standard Items

 

Standard (non-personalised) items purchased online may be returned for a refund if the request is made within 14 days of receipt of the order. The return of goods must be arranged either by telephone or email. The goods must then be returned within the following 14 days after making contact about the return. All items must be returned in their original packaging, with the labels intact and the goods in an unused condition. Refunds will be made in the form of the original payment. 

 

Returns - Personalised Items

 

Personalised items purchased online may only be returned for a refund in the event that the goods are considered faulty and if the request is made within 14 days of receipt of the order. The return of goods must be arranged either by telephone or email. The goods must then be returned within the following 14 days after making contact about the return. All items must be returned in their original packaging, with the labels intact and the goods in an unused condition. Refunds will be made in the form of the original payment. 

 

Returns – Bespoke Service Items

 

Bespoke service items may only be returned for a refund in the event that the goods are considered faulty and if the request is made within 14 days of receipt of the order. The return of goods must be arranged either by telephone or email. The goods must then be returned within the following 14 days after making contact about the return. All items must be returned in their original packaging, with the labels intact and the goods in an unused condition. Refunds will be made in the form of the original payment. 

 

Returns – Return Deliveries

 

It is recommended that returns are made using an insured, signed for, parcel service.  It is the responsibility of the customer to pay for the postage / delivery cost associated with returning a product.  It is the responsibility of the customer to insure and protect the goods against damage or loss during return delivery, as refunds will not be made for goods that have been lost or damaged.

 

In the event that the customer cancels a bespoke service order where the customer has provided materials for use in the work, the customer will be required to pay in advance the cost of the postage for the materials to be returned to them.

 

Contact Information

 

amphandmade@outlook.com

07469 197 430