Terms & Conditions
When you make an enquiry or place an order, you will be asked to provide some personal information. All personal information will be stored safely and used solely for the purpose of communicating information in connection with an enquiry or order. Your information will not be provided to any third party.
Care will have been taken to describe all items as accurately as possible. Where possible, an indication of approximate sizing will be given within the quotation, although small variations may occur due to the nature of the making processes and fabrics used. Please read the quotation details carefully before placing your order, to ensure you are familiar with the specific details of the product to be made.
Free samples of fabric swatches are available upon request to assist correct colour matching.
Every care and attention will be given to ensure that customers are given the best of service and assistance at all times.
The lead time of a bespoke product or service order will be agreed as part of the enquiry process.
Bespoke Service Payments
All payments are to be made in Pounds Sterling by bank transfer. Orders will not be released until funds have cleared. No card details will be stored.
A 50% deposit is required on placement of a bespoke service order. The outstanding balance is to be paid upon the completion of works and prior to the goods being dispatched.
Returns & Cancellations
Every care will be taken to provide a high quality product and I trust that you will be delighted with your purchase. If however you would like to cancel your order or you are not fully satisfied, please get in touch. If any goods are considered faulty, the correction or replacement of goods will be made a high priority.
Cancellations - Bespoke Services & personalised products
In the event that cancellation of an order is requested, prior to the works having commenced, the deposit will be returned less a 20% handling fee. On commencement of the work, the 50% deposit becomes non-refundable.
Bespoke and personalised items may only be returned for a refund in the event that the goods are considered faulty and if the request is made within 14 days of receipt of the order. The return of goods must be arranged either by telephone or email. The goods must then be returned within the following 14 days after making contact about the return. All items must be returned in their original packaging, with the labels intact and the goods in an unused condition. Refunds, less a 20% handling fee, will be made in the form of the original payment. The cost of the return is the responsibility of the customer
Returns – Return Deliveries
If returns are not to be made in person, it is recommended that returns are made using an insured, signed for, parcel service. It is the responsibility of the customer to pay for the postage / delivery cost associated with returning a product. It is the responsibility of the customer to insure and protect the goods against damage or loss during return delivery, as refunds will not be made for goods that have been lost or damaged.
In the event that the customer cancels a bespoke service order where the customer has provided materials for use in the work, the customer will be required to pay in advance the cost of the postage for the materials to be returned to them.
07469 197 430