Anne-Marie Prescott – Bespoke Veils  

Terms & Conditions of Service

Please read these terms and conditions carefully. Payment of a deposit will be deemed as acceptance of these terms and conditions in full.

 

 The following Terms and Conditions of Service relate to any order placed by you, the client to Anne-Marie Prescott, the designer, for a bespoke veil, or product.

 

Client Database

When you make an enquiry or place an order, you will be asked to provide some personal information. All personal information will be used solely for the purpose of communication in connection with the enquiry, or placement of any subsequent order. Your information will not be provided to any third party.

 

Customer Service

​Every care and attention will be given to ensure that clients are given the best of service and assistance at all times. Care will be taken to describe all products as accurately as possible. It is the responsibility of the client to read the quotation carefully before placing an order and to ensure that they are familiar with the specific details of the product being ordered.

An indication of measurement may be given within a quotation, but small variations may occur, due to the nature of the making process and the fabrics used.

 

Designs and Ownership

All of the sketches and embroidery designs created are the property of the designer. As such, the designer is the sole owner and reserves the right to use them as they see fit, in part, or whole, as they choose. This may include designs being used to create samples, or being offered as ideas to future clients.

Clients are not permitted to copy, recreate, or use the designs in any way for their own purposes, or to permit others to do so. This includes the purpose of submitting them to obtain a quotation from an alternative designer, or company.

 

Lead Times & Schedule

The lead time of an order will be discussed as part of the enquiry process. An estimated date for completion will be given, but this may be subject to change. Clients will be kept informed of any such changes.

Client requests for postponements, or changes to the confirmed production schedule, will be considered, but cannot be guaranteed and any such changes may result in an additional fee.

If the designer is not be able to accommodate the clients request to make changes to their production schedule, the product will be completed and invoiced as originally agreed.

 

The Consultation Process

Following an initial enquiry, a client will be offered up to one hour of consultations free of charge to share their ideas, vision and budget. This can collectively be via email, phone, or video call. The client will then receive sketches, showing proposals from the ideas discussed, together with their estimated cost.

Further consultations will be charged at a rate of £25 per hour.

Subject to the approval of a design, the client will receive a formal quotation, including detailed sketches of the proposed product. A 50% deposit is required to confirm an order and to secure the time for making.

Requests for adjustments can be made at this time, however this may result in the need to adjust the quoted price accordingly.

 

Production

Tulle and embroidery samples will be provided as part of the making process.

A detailed full-scale plan of the proposed design will be shared, prior to the order being processed and final details of the specification will be confirmed, before making commences. It is the responsibility of the client to check all details and to confirm any required measurements. Advice will be offered to assist this process.

Any requests for changes to the specification, must be confirmed prior to commencement of work and these changes may be subject to an additional charge. Requests for changes beyond the commencement, or completion of agreed work, will be considered, but cannot be guaranteed and if applied, will be subject to an additional charge.

 

Quotations, Invoices and Payments

Quotations are valid for 14 days from the date of issue. There is no guarantee of acceptance of an order beyond this point.

Invoices will be emailed to clients, via an online accounting system and carry a 30-day payment term. All payments are to be made directly to the account given, in Pounds Sterling using a bank transfer. Alternative methods of a fund transfer must be agreed by prior arrangement. No card details will be stored.

A 50% deposit is required to secure an order and payment is deemed as full acceptance of these terms and conditions of service.

Any outstanding balance is to be paid upon completion of the order. Orders will not be dispatched until funds have been cleared.

 

Dispatch and Delivery

Once the final payment has been made, an order can be collected in person, by prior arrangement, or it will be posted to the address provided. The product will be wrapped in acid free tissue paper and supplied in a keepsake box, as part of the overall service.

 

UK parcels will be sent via a Royal Mail tracked and signed for service, including insurance to cover the value of the order.

Parcels destined for outside the UK will be sent using a secure, insured service, via an international courier. There will be an additional charge for this service.

 

Delivery times cannot be guaranteed and no liability can be accepted for any delay, loss, or damage incurred, as a result of the delivery service used. The client is responsible for any customs charges levied upon them, on receipt of their order.

Cancellations and Refunds

Bespoke and personalised products are exempt from the Consumer Contract Regulations return policy and are therefore non-refundable, unless deemed to be faulty.

 

Every care will be taken to provide you, the client, with a high-quality finished product.

As the client, it is your responsibility to check your order upon receipt of delivery.

In the unlikely event that you are not fully satisfied with your order, you must contact the designer by email, within 48 hours of receipt of your order and notify the designer of the issue.

 

In the event of an agreed fault, products must be returned to the designer within 7 days from the agreed return. The designer will then address the fault, or provide a replacement product.

All products must be returned in their original packaging and in an unused condition. They must be sent via a tracked postal service and be insured at the full value of the order.

No liability can be accepted for any delay, loss, or damage incurred, as a result of the delivery service used.

 

​In the event that a client wishes to cancel an order, the 50% deposit, will be non-refundable.

In the event that production of the product has already started, the client will be issued for the full balance of payment against the order.

January 2022